by Mark Watson.
Hi Ken,
the providers are Quadra who are a cut above all others I experienced and are always helpful in support. I've passed on your question about suPHP and Zend.
The upload was a .tar.gz - I uploaded a .zip onto a Windows server and had no problems with it. I uploaded the file using the Control Panel File Mgr and uncompressed it on the server, so there's no FTP funnies involved.
And yes, I do have ssh access.